Here are some useful do's and don'ts
on complaining that will get you much farther on fixing your lemon
Be factual about your problems. Present them in a chronological
Be as brief as possible. If you write a letter keep it to a
maximum of one page.
Don't talk about the history (good or bad) about past cars you
have owned. It doesn't matter for this situation.
Don't give ultimatums. It turns people off immediately. Don't
make demands on "what if this doesn't fix it this time"
Don't threaten a law suit. Even if you already have an attorney
and he is filing today. Law Suits are a matter of course in this
business and once you threaten a lawsuit you will find very little
Be reasonable in your expectations. If you don't like the way
something fits tell the dealer and he'll pass the information
Don't ever tell the dealer that you have had the problem since
day one. Let the facts speak for themselves.
Don't go into that "American quality vs Japan quality"
It doesn't really apply, and the quality of both vehicles are
Know that every vehicle ever made has unique characteristics.
If a dealer tells you you have a characteristic he's probably
telling you the truth. Depending on the characteristic depends
on what other course of action you may have.
If you have an intermittent problem that the dealer can't duplicate
please work with them on pin pointing the exact conditions when
it happens. Keep a note book and write down date, time, temp outside,
how long you have been driving the car, how many miles you have
driven that day, etc.
It is possible that the dealer you are working with is in fact
a "bad" dealer. You can always see if another one in
the area will help you out. But keep in mind that non-selling
dealers are reluctant to take on other dealers "heat"
Believe it that if you've got something coming, you most likely
will get something if you remain civil and make your point rationally
Don't put any lemon signs or banners on your vehicle to "declare"
your lemon. It is better to have your dealer be your advocate
then alienate them for future help.
If the dealer does a good job helping you, send a note of thanks
to them. If you do take the time to say thanks, you'll be remembered
next time you are in and treated even better.