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Lemon Tips

Following these six tips may help you when your vehicle is in the shop:

NEVER LEAVE THE REPAIR FACILITY - without a copy of the work orders. A complete record of the vehicle history is very important, especially with repeated problems. Although not absolutely necessary to prove your claim at a later date, copies of the records prevent the dealer from writing several repair visits as one, a common practice.

ASK ABOUT TSB's - TSB (Technical Service Bulletins) are instructions from the manufacturer that alert dealerships about defects or repairs in certain models. However, dealerships do not generally tell the customer about TSBs unless asked! So speak up. Ask the dealership to write your TSB request on the repair order even if told no TSBs exist for the concerns you are experiencing.

DEMAND RESPECT - You paid a lot for your vehicle...so don't be afraid to go
over anyone's head if your vehicle isn't repaired properly. Part of the
price of the car is the warranty service for which repairs are being made.
You paid for it, you should get your moneys worth.

ARBITRATION - At present, the Federal Trade Commission has determined that no manufacturer has in place an "arbitration program" which complies with Federal minimum standards. What this means is that the FTC finds these programs to be unfair to consumers.

DON'T BE MISLED - In some situations, the dealership may claim that the
consumer is causing the problem. This is a common tactic when the dealership cannot fix the problem or the manufacturer has no repair to correct the condition. Ask about the TSBs as stated above and stick to your guns. Your situation is not as unique as the dealership represents.

To get a free lemon car check you will need a VIN number. Click here for VIN Number instructions. If you already have a VIN number then get your free lemon check now. Order a Carfax report online.

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