This information below is placed here for informational
purposes only. It was last updated on 9-1-04. Please visit the CARFAX
website for the current terms and conditions.
CARFAX Buyback Guarantee claims (each a "Claim")
may be submitted per, and are subject to, the following Terms and
CARFAX agrees to pay to the holder of a CARFAX® Vehicle History
Report (the "Report") making a Claim (the "Claimant")
the Claimant's full purchase price of the vehicle to which the Report
relates (the "Vehicle) - if:
The Report was provided by CARFAX on or after March 1, 2004.
The Report states that the Vehicle has a title history with no Branded
Titles showing, but a Branded Title actually exists.
A "Branded Title" is a passenger motor vehicle ownership
or registration document issued by any of the 50 states of the U.S.
(or the District of Columbia) or a passenger motor vehicle registration
document issued by any province of Canada which was issued with
words or symbols signifying that the vehicle was: junked or salvaged;
dismantled, rebuilt or reconstructed; flood damaged; fire damaged;
hail damaged; bought back by its manufacturer ("Lemon Law"
vehicle); odometer exceeds mechanical limits; odometer was not actual
mileage; declared a total loss (Canada only); or which was issued
with any other symbol or word signifying a similar Brand.
Specifically excluded from the definition of "Branded Title"
are: titles originally issued without a Brand but later stamped
with a Brand without being reissued; salvage titles issued due to
theft; damage disclosure documents; and Branded Titles issued in
error and later corrected.
The following additional terms and conditions apply to the Buyback
The Claimant must have registered for the Buyback Guarantee within
ninety (90) days of purchasing the Vehicle. Registration may be
made online at www.carfax.com. Registrations can also be made by
mail by sending name, address, telephone number, email address,
the VIN of the guaranteed Vehicle and the purchase price to: Consumer
Affairs Department, CARFAX Buyback Guarantee, 10304 Eaton Place,
Suite 500, Fairfax, VA 22030, USA.
The Claimant must own the Vehicle at the time the Claim is made.
If a Vehicle is subject to a lien, the Claimant must agree to contact
the lienholder, obtain a payoff amount and grant CARFAX or its agents
possession of the Vehicle if the Claim is approved.
The Claimant must complete and submit to CARFAX an executed and
notarized Affidavit Claim Form and provide a complete copy of the
Report. The Report must have been run prior to the date the Vehicle
was purchased by the Claimant.
The Claimant must provide proof of ownership of the Vehicle in the
form of the original bill of sale and (a) a current title issued
to the Claimant by the motor vehicle agency of one of the 50 states
of the U. S. or the District of Columbia or (b) a current registration
issued to the Claimant from any of the Canadian provinces.
The Claimant must provide a copy of the front and back of the Branded
Title, or an acceptable alternative, certified by the issuing state/province
authority. This document must have been issued at least 60 days
prior to the date the Report was run.
If, prior to purchasing the Vehicle, the Claimant knew, or should
have known, of the existence of a Branded Title for the Vehicle,
CARFAX reserves the right to reject the Claim.
The Branded Title must have been issued by a motor vehicle agency
from which CARFAX receives and loads data about Branded Titles in
regular monthly transmissions.
CARFAX will pay a maximum of the purchase price of the Vehicle excluding
warranties, insurance and other additional purchases. This exclusion
covers all aftermarket accessories, parts and services purchased,
including those made at the time of the Vehicle's purchase.
If the purchase price of the Vehicle defined in term 8 exceeds
the retail Kelley Blue Book used vehicle value at the time of the
sale, CARFAX will pay no more than ten percent (10%) over the Kelley
Blue Book used vehicle retail value at the time of purchase.
CARFAX will accept only one Claim per Vehicle Identification Number
under the Buyback Guarantee, or any other CARFAX certification or
Each household may submit only one Claim per calendar year.
The Buyback Guarantee will apply only if the Vehicle is an automobile
or light truck and was manufactured in model year 1981 or later.
The Buyback Guarantee will expire one (1) year after the date of
the first Report run by or for the Claimant or Claimant's transferor
relating to the vehicle.
Employees of CARFAX and its affiliated companies, and members of
their families, are not eligible.
CARFAX may, at any time and without prior notice, change the terms
of the Buyback Guarantee, or discontinue the Buyback Guarantee.
The Buyback Guarantee will be governed by the laws of, and Claimant
consents to the exclusive jurisdiction of the courts of, the Commonwealth
of Virginia, United States of America.